• Tue. Apr 23rd, 2024

Amazon Discontinues Cashier-Less ‘Just Walk Out’ Technology in Larger Stores Amid Concerns Over Workers

BySamantha Nguyen

Apr 2, 2024
Amazon is discontinuing cashier-less ‘Just Walk Out’ technology at Fresh stores

In a recent development, Amazon has decided to discontinue its cashier-less “Just Walk Out” technology at its larger Amazon Fresh grocery stores, as reported by The Information. Originally introduced in 2016, the technology allowed customers to enter the store, pick up items and leave without having to go through a traditional checkout process. The system relied on cameras and sensors to track purchases.

However, a report in May 2023 revealed that the system actually required 1,000 employees in India to monitor the cameras and ensure that transactions were accurately recorded. Approximately 70% of “Just Walk Out” purchases depended on the overseas workers.

In response to this issue, Amazon has announced that it will now implement “smart carts” that enable customers to scan items as they shop to skip checkout lines. Additionally, there will be more self-checkout stations available for non-Amazon members at the larger Amazon Fresh stores. This change will only be implemented in the larger Amazon Fresh stores, which include Oceanside, N.Y., Paramus, N.J., Broomall, Pa., and Warrington, Pa.. The company plans to continue using the “Just Walk Out” technology in its smaller Amazon Go stores and select Amazon Fresh locations in the U.K..

By Samantha Nguyen

As a content writer at newsqwe.com, I am passionate about crafting engaging and informative articles that captivate our audience. With a background in journalism and a keen eye for detail, I strive to deliver content that is not only well-researched but also adds value to our readers' lives. From breaking news stories to in-depth features, I take pride in my ability to tell compelling stories that resonate with our diverse audience. When I'm not typing away at my keyboard, you can find me exploring new cafes, practicing yoga, or getting lost in a good book. I am thrilled to be a part of the newsqwe.com team and look forward to sharing my love for writing with all of our readers.

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