• Wed. May 29th, 2024

Chatbots gone rogue: Why inappropriate responses can harm businesses and mental health alike.

BySamantha Nguyen

Mar 25, 2024
The Impact of Chatbot’s Unusual Responses: A Look at Why They Occur and How Users are Affected | Artificial Intelligence in Conversational Technology

Artificial intelligence has led to the development of chatbots that can handle a wide range of queries on any topic. However, these models can sometimes provide strange or inappropriate answers, causing confusion, discomfort, or mistrust. An example of this is the conversations shared by Meta data scientist Colin Fraser with Microsoft’s Copilot chatbot, where inappropriate responses were given.

On the other hand, OpenAI’s ChatGPT has also been involved in confusing situations, such as responding in ‘Spanglish’ without apparent meaning. The director of Artificial Intelligence at Stefanini Latam, Giovanni Geraldo Gomes, identified key reasons for the inappropriate behavior of chatbots, including limitations in understanding and judgment compared to humans.

From a business perspective, inappropriate responses from chatbots can damage a company’s reputation and lead to legal consequences. Companies are working on improving algorithms and programming to ensure more coherent responses and using filters to avoid inappropriate content.

Psychologically, attributing human characteristics to chatbots can be dangerous, especially for individuals with fragile mental health. Chatbots should be used for their original function of providing information and data, without expressing opinions or creating emotional ties. It is important to focus on the original functionality of chatbots to ensure their effectiveness and usefulness.

By Samantha Nguyen

As a content writer at newsqwe.com, I am passionate about crafting engaging and informative articles that captivate our audience. With a background in journalism and a keen eye for detail, I strive to deliver content that is not only well-researched but also adds value to our readers' lives. From breaking news stories to in-depth features, I take pride in my ability to tell compelling stories that resonate with our diverse audience. When I'm not typing away at my keyboard, you can find me exploring new cafes, practicing yoga, or getting lost in a good book. I am thrilled to be a part of the newsqwe.com team and look forward to sharing my love for writing with all of our readers.

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