• Tue. Dec 5th, 2023

Technical Glitch at Airport Control Gates Causes Delays and Longer Waiting Times


Nov 21, 2023

On Monday, travelers at several airports, including Paris Aéroports (Roissy-Charles de Gaulle and Orly), experienced longer waiting times at the border crossing due to a national outage. The outage lasted for three hours before returning to normal around 3 a.m., as reported by Paris Aéroports. The computer system used by the Border Police experienced a breakdown, affecting the Parafe airlocks upon departure and arrival at the airports.

The Parafe system is an automated system that allows border crossing formalities to be carried out in a fluid and rapid manner. It is used in several French airports, train stations, and the port of Calais. The outage was expected to lead to increased waiting times at departures and arrivals. However, only Paris Aéroport communicated about the situation, causing confusion and frustration for many travelers.

Air traffic was also disrupted due to a national social movement, with cancellations and delays expected throughout the day. Travelers were advised to postpone their flights by the general directorate of civil aviation. The waiting time at border control was estimated to be an average of 40 minutes for an hour.

Throughout the day, hundreds of people found themselves waiting in line at border control, causing inconvenience for many. Despite this inconvenience, travelers were assured that the situation would return to normal as soon as possible.

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