The healthcare industry has begun to incorporate artificial intelligence (AI) into its operations, leading to advancements and challenges. The focus of this fact sheet is on how AI can revolutionize healthcare by improving the quality of care, breaking down barriers to access, and promoting health equity within systems like Medi-Cal.

The potential use cases for AI are vast and include back-office operations, clinical support, population health, and health workforce solutions. However, with its benefits come risks. There have been instances where AI has perpetuated bias and inequity, particularly when algorithms are based on biased or unrepresentative data. Other risks include data breaches, job losses, and disparities in access to the advantages offered by AI.

It is crucial to be mindful of these concerns as AI tools and solutions become more widely adopted within the healthcare safety net. Issues related to data privacy, informed consent, algorithm bias, responsible oversight, and equitable access must be considered carefully. By doing so, we can ensure that the integration of AI into healthcare leads to a more efficient and effective system for all patients.